Advice UK used the Vanguard Method of Systems Thinking in Nottingham advice centres. Leaders and staff learned to study their services as systems from the service users point of view, and to transform based upon new principles. One result of this intervention was this video created to mark the significant transformation in services. Watching time: 6 minutes … [Read more...] about Systems Thinking in Advice UK
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Systems Thinking in Aviva
This short film was created by Aviva in 2012. They used the Vanguard Method to help them study their services as systems and to redesign using new principles. It is their strategic competitive advantage. For more information about the Vanguard Method of Systems Thinking a good place to start is with Freedom from Command and Control (2003). Watching time: 4:16 minutes … [Read more...] about Systems Thinking in Aviva
Oxfam strategist talking about the application of systems thinking
In this video Dr. Paul Walley interviews Duncan Green on the application of systems thinking in Oxfam. Green identifies that systems thinking has been used to help Oxfam to 'zoom out' on situations of interest to understand, reframe and ask better questions. One result is the creation of better interventions. From this you can understand why 'results' are difficult to quantify. … [Read more...] about Oxfam strategist talking about the application of systems thinking
One customer’s experience in telecoms – a cartoon
This cartoon strip depicts my recent experience of trying to resolve some simple problems with a broadband and phone service provider. The organisation has been applying Lean Six Sigma (an approach that originated in manufacturing) to their services operations for over a decade and more recently agile. I haven't named the company. My purpose for calling I have had … [Read more...] about One customer’s experience in telecoms – a cartoon
Mind the strategy-operations gap
If you don’t understand your business operations from the customer’s point of view, you may as well throw your strategy in the bin. And if you think that this is a harsh assessment then consider the number of corporate strategy failures and company survival rates. The truth of it is, that whenever leaders and planners learn to profoundly reconnect with operations they are … [Read more...] about Mind the strategy-operations gap