• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • About
  • Disclaimer

The Effectiveness Exchange

'It is much better to do the right thing wronger than the wrong thing right'

  • Home
  • Articles
  • In the news
  • Book reviews
  • Evidence
    • Case studies
    • Other
  • Media
    • Videos
    • Podcasts/audio
  • Theories and methods
    • Systems thinking
    • The Vanguard Method
    • Viable Systems Model (VSM)
    • Soft Systems Methodology (SSM)
    • Systems dynamics
    • Complexity
    • Lean for services
    • Agile
    • Design thinking
You are here: Home / Disclaimer

Disclaimer

I have spent twenty years in services transformation, improvement and change and I am passionate about creating value for customers. This means that I want do the right thing right. I care.

I do not make money from this website or any of the content. If you click on a link to buy a book, I do not make commission.

All of the content is my opinion (unless it is from a contributor or guest writer) and if there are inaccuracies in the content, please let me know and I will decide if it needs changing or removing.

Any case studies contained in this online magazine are anonymous. If you think that a case study may be recognisable please let me know and i will alter it or remove it.

Sometimes I will link to a report or an article that is freely available online. The creator(s) of that content are responsible for its accuracy and I have accessed it and used it in good faith.

I do not track you or hold your data. There is no log-in. I don’t want to sell your data.

Some of the links will take you to another website where there is a different approach. I take no responsibility for them or the products or services that they provide or any data they are interested in asking from you.

Primary Sidebar

Connect

  • LinkedIn
  • Twitter

Studying reveals the impact of incentives

20/03/2019

Systems thinking in Lloyds bank

13/03/2019

Systems Thinking in Advice UK

13/03/2019

Systems Thinking in Aviva

13/03/2019

Archives

  • June 2021
  • January 2020
  • October 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019

Book reviews

08/06/2021

Personas have become … [Read More...] about Reflecting upon Personas

29/10/2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

22/02/2019

If you are … [Read More...] about Freedom from Command & Control

Footer

Recent Key Words

Agile Alan Cooper Banking beyond command and control Change demand analysis Digital Digital by Design Effectiveness effectiveness exchange efficiency efficiency exchange fail fast Freedom from command and control higher education Human Resources Insurance isophor John Seddon Labour Party Lean Lean six sigma learning Local Government management module production motivation normative Personas program project management Public Sector ray ison retrospectives Services improvement student experience Student Services systems thinking targets the effectiveness exchange the model for Check the Vanguard Method transformation University variety attenuation

Recent Posts

  • Reflecting upon Personas 08/06/2021
  • Designing and doing in a traditional programme environment 03/01/2020
  • Beyond Command and Control by John Seddon 29/10/2019
  • To understand effectiveness university leaders should study demand 25/04/2019
  • Consulting advice is serious business 05/04/2019

© Copyright 2019 DW World Ltd · All Rights Reserved ·