Many organizations express their desire to boost productivity and reduce costs, but the reality often reveals increased activity without substantial improvements or cost reductions. This discrepancy arises from organizational structures rooted in outdated theories that inadvertently hinder progress. This short article explores the transformative effects of applying McGregor's … [Read more...] about Enhancing Organisational Effectiveness: The Impact of Applying McGregor’s Theory Y
Services improvement
Beyond Command and Control by John Seddon
If you are interested in profound thinking on transformation, change and improvement then I recommend John Seddon's ‘Beyond Command and Control’ (2019). And for those of you who have read the precursor 'Freedom from Command and Control' (2003), prepare to be surprised. This book marks a genuine departure in both tone and style and I believe it to be Seddon's best work. For its … [Read more...] about Beyond Command and Control by John Seddon
Mind the strategy-operations gap
If you don’t understand your business operations from the customer’s point of view, you may as well throw your strategy in the bin. And if you think that this is a harsh assessment then consider the number of corporate strategy failures and company survival rates. The truth of it is, that whenever leaders and planners learn to profoundly reconnect with operations they are … [Read more...] about Mind the strategy-operations gap
The Purpose of The Effectiveness Exchange
I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by efficiency approaches. I want to add another voice to promote, share views and … [Read more...] about The Purpose of The Effectiveness Exchange