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You are here: Home / Archives for systems thinking

systems thinking

Reflecting upon Personas

08/06/2021 By Howard Clark Leave a Comment

Personas have become ubiquitous in many organisations, and are typically used as part of the digital development cycle and latterly transformation programs. Project Managers and interventionists come across this tool more frequently and since 2010 I have seen them used in six different public, private and third sector organisations. For some time I have wanted to do a little … [Read more...] about Reflecting upon Personas

Designing and doing in a traditional programme environment

03/01/2020 By Howard Clark Leave a Comment

As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical. And sometimes the pieces of work that we take-on are ‘make it happen’ tasks in traditional project and programme environments. Intended outcomes have been specified and work has been broken-down and packaged-up as part of a large program, with … [Read more...] about Designing and doing in a traditional programme environment

Beyond Command and Control by John Seddon

29/10/2019 By Howard Clark Leave a Comment

If you are interested in profound thinking on transformation, change and improvement then I recommend John Seddon's ‘Beyond Command and Control’ (2019). And for those of you who have read the precursor 'Freedom from Command and Control' (2003), prepare to be surprised. This book marks a genuine departure in both tone and style and I believe it to be Seddon's best work. For its … [Read more...] about Beyond Command and Control by John Seddon

Systems thinking in Lloyds bank

13/03/2019 By Howard Clark Leave a Comment

In this video Justin Watts (Head of Systems Thinking Lloyds Bank) talks about the application of systems thinking in banking. Justin highlights how traditional transformation approaches and the introduction of technology drove huge volumes of failure demand into their service centres. Now Lloyds advocates studying and learning before doing. Watching time: 8 minutes … [Read more...] about Systems thinking in Lloyds bank

Systems Thinking in Advice UK

13/03/2019 By Howard Clark Leave a Comment

Advice UK used the Vanguard Method of Systems Thinking in Nottingham advice centres. Leaders and staff learned to study their services as systems from the service users point of view, and to transform based upon new principles. One result of this intervention was this video created to mark the significant transformation in services. Watching time: 6 minutes … [Read more...] about Systems Thinking in Advice UK

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Studying reveals the impact of incentives

20/03/2019

Systems thinking in Lloyds bank

13/03/2019

Systems Thinking in Advice UK

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Systems Thinking in Aviva

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Book reviews

08/06/2021

Personas have become … [Read More...] about Reflecting upon Personas

29/10/2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

22/02/2019

If you are … [Read More...] about Freedom from Command & Control

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Recent Posts

  • Reflecting upon Personas 08/06/2021
  • Designing and doing in a traditional programme environment 03/01/2020
  • Beyond Command and Control by John Seddon 29/10/2019
  • To understand effectiveness university leaders should study demand 25/04/2019
  • Consulting advice is serious business 05/04/2019

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