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In the news

NHS Targets ‘have had their day’ as review set to introduce new revised targets

20/02/2019 By Howard Clark Leave a Comment

Lord Prior, chairman of NHS England is reported to have signalled that [NHS] 'targets have had their day' (The Telegraph, 14th February 2019). Targets and the choice agenda has led to a fragmented health care system and have 'failed almost totally'. Prior is quoted on how targets work in Accident and Emergency departments: "Of course the gaming that has developed around … [Read more...] about NHS Targets ‘have had their day’ as review set to introduce new revised targets

Article on bursting the efficiency bubble in advertising

08/02/2019 By Howard Clark Leave a Comment

Another day, another call for an effectiveness shift. This time Rory Sutherland argues the case in the field of advertising (Advertising is in crisis, but it's not because it doesn't work, in Campaign, January 24th 2019). In a well-written article, Rory calls out some of the ways efficiency thinking is driving activity within the marketing and advertising world. Instead he … [Read more...] about Article on bursting the efficiency bubble in advertising

HBR article Rethinking Efficiency

07/02/2019 By Howard Clark Leave a Comment

The effectiveness movement is beginning to take hold in the academic and business community. A recent article by Roger L Martin, author and former Dean of the University of Toronto sets out the case for Rethinking Efficiency (Harvard Business Review article, January–February 2019 Issue). Martin poses the question: Beginning with Adam Smith, business thinkers have … [Read more...] about HBR article Rethinking Efficiency

Not met your targets … Start crawling

18/01/2019 By Howard Clark Leave a Comment

Video emerged on websites this week of Chinese workers being forced to crawl along the street. Their crime? According to a newspaper report ... not meeting their annual targets. Perhaps the managers should take notice of W. Edward Demings warning: 'People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have … [Read more...] about Not met your targets … Start crawling

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Studying reveals the impact of incentives

20/03/2019

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Systems Thinking in Aviva

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Book reviews

08/06/2021

Personas have become … [Read More...] about Reflecting upon Personas

29/10/2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

22/02/2019

If you are … [Read More...] about Freedom from Command & Control

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Recent Posts

  • Reflecting upon Personas 08/06/2021
  • Designing and doing in a traditional programme environment 03/01/2020
  • Beyond Command and Control by John Seddon 29/10/2019
  • To understand effectiveness university leaders should study demand 25/04/2019
  • Consulting advice is serious business 05/04/2019

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