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Effectiveness

Using Purpose to Design and manage for effectiveness, learning and autonomy

24/09/2023 By Howard Clark Leave a Comment

If you were to ask most managers if they trust their teams, they would probably look at you a little shocked and say ‘of course!’ And yet many aspects of our organisations have not been designed for trust. And because we live inside the organisations we are often blind to how a lack of trust has been designed into, well everything (including technology). Let me give you an … [Read more...] about Using Purpose to Design and manage for effectiveness, learning and autonomy

Senior Leadership Knowledge seeking for strategy formation – a case study

17/09/2023 By Howard Clark Leave a Comment

Most modern organisations are drowning in information, but often short on knowledge. And as we all know, without knowledge there is no meaningful learning or action. Therefore it is wise for Senior leaders to get knowledge before taking action. I wanted to share what effective knowledge seeking behaviour from leadership teams looks like.  The Situation Some years … [Read more...] about Senior Leadership Knowledge seeking for strategy formation – a case study

Beyond Command and Control by John Seddon

29/10/2019 By Howard Clark Leave a Comment

If you are interested in profound thinking on transformation, change and improvement then I recommend John Seddon's ‘Beyond Command and Control’ (2019). And for those of you who have read the precursor 'Freedom from Command and Control' (2003), prepare to be surprised. This book marks a genuine departure in both tone and style and I believe it to be Seddon's best work. For its … [Read more...] about Beyond Command and Control by John Seddon

To understand effectiveness university leaders should study demand

25/04/2019 By Howard Clark Leave a Comment

One of the quickest ways for university leaders to understand the effectiveness of their services is to study demand. When done right, such studies will provide a student perspective that can act as a sophisticated way to reframe student services. Studying demand in a university As a consultant I conducted a demand analysis (adapted to meet constraints and to fit within … [Read more...] about To understand effectiveness university leaders should study demand

Consulting advice is serious business

05/04/2019 By Howard Clark Leave a Comment

Despite widespread humour about business consultants giving advice, it is a serious endeavour. Bad advice harms companies and livelihoods. I wanted to illustrate the mechanics of advice-giving with an example from internal consulting practice. A CIO asks for an opinion A Chief Information Officer (CIO) asked for advice during an IT development freeze. One team had … [Read more...] about Consulting advice is serious business

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Studying reveals the impact of incentives

20/03/2019

Systems thinking in Lloyds bank

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Systems Thinking in Advice UK

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Systems Thinking in Aviva

13/03/2019

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08/06/2021

Personas have become … [Read More...] about Reflecting upon Personas

29/10/2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

22/02/2019

If you are … [Read More...] about Freedom from Command & Control

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Recent Posts

  • Using Purpose to Design and manage for effectiveness, learning and autonomy 24/09/2023
  • Senior Leadership Knowledge seeking for strategy formation – a case study 17/09/2023
  • Designed to fail? Mckinsey’s 70% and all that 16/09/2023
  • Reflecting upon Personas 08/06/2021
  • Designing and doing in a traditional programme environment 03/01/2020

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