The work of Professor John Seddon and the Vanguard Method, has had an impact upon all services sectors and on almost every continent. His work in health and the lessons for service design and policy could have dramatically transformed this field. Anyway … have a listen and give them a follow … [Read more...] about John Seddon episode on The Aural Apothecary podcast
Effectiveness
Rethinking Regulation: A Manifesto
Everybody agrees that regulation is necessary, but rarely do they understand the chilling impact that the current design of regulation can have on productivity, creativity, effectiveness and morale. Step in the brilliant management thinker and author John Seddon, launching a compelling, evidence-based call to rethink regulation for a modern age Rethinking Regulation: A … [Read more...] about Rethinking Regulation: A Manifesto
An antidote to Whack a mole projects
At one point I was asked to deliver a project in a high-risk, highly-regulated service in a national organisation. It was an area that I hadn't worked-in before and I was pretty anxious about doing no harm. Reading through the internal documentation; previous external consulting firm reviews, reports and project documentation, the organisation had repeatedly tried to solve … [Read more...] about An antidote to Whack a mole projects
Enhancing Organisational Effectiveness: The Impact of Applying McGregor’s Theory Y
Many organizations express their desire to boost productivity and reduce costs, but the reality often reveals increased activity without substantial improvements or cost reductions. This discrepancy arises from organizational structures rooted in outdated theories that inadvertently hinder progress. This short article explores the transformative effects of applying McGregor's … [Read more...] about Enhancing Organisational Effectiveness: The Impact of Applying McGregor’s Theory Y
Using Purpose to Design and manage for effectiveness, learning and autonomy
If you were to ask most managers if they trust their teams, they would probably look at you a little shocked and say ‘of course!’ And yet many aspects of our organisations have not been designed for trust. And because we live inside the organisations we are often blind to how a lack of trust has been designed into, well everything (including technology). Let me give you an … [Read more...] about Using Purpose to Design and manage for effectiveness, learning and autonomy