• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • About
  • Disclaimer

The Effectiveness Exchange

'It is much better to do the right thing wronger than the wrong thing right'

  • Home
  • Articles
  • In the news
  • Book reviews
  • Evidence
    • Case studies
    • Other
  • Media
    • Videos
    • Podcasts/audio
  • Theories and methods
    • Systems thinking
    • The Vanguard Method
    • Viable Systems Model (VSM)
    • Soft Systems Methodology (SSM)
    • Systems dynamics
    • Complexity
    • Lean for services
    • Agile
    • Design thinking
You are here: Home / Evidence / Systems thinking in Lloyds bank

Systems thinking in Lloyds bank

13/03/2019 By Howard Clark Leave a Comment

In this video Justin Watts (Head of Systems Thinking Lloyds Bank) talks about the application of systems thinking in banking. Justin highlights how traditional transformation approaches and the introduction of technology drove huge volumes of failure demand into their service centres. Now Lloyds advocates studying and learning before doing.

Watching time: 8 minutes

Filed Under: Evidence, Media, Other, Videos Tagged With: Effectiveness, effectiveness exchange, efficiency exchange, innovation, lloyds bank, systems thinking, Technology, the Vanguard Method

About Howard Clark

Howard Clark has 20 years experience of services effectiveness, operations management and consulting in the public, private and HEI sectors. He has spent 12 years consulting as an external and internal consultant including 5 years with Vanguard Consulting.

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Connect

  • LinkedIn
  • Twitter

Studying reveals the impact of incentives

20/03/2019

Systems thinking in Lloyds bank

13/03/2019

Systems Thinking in Advice UK

13/03/2019

Systems Thinking in Aviva

13/03/2019

Archives

  • June 2021
  • January 2020
  • October 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019

Book reviews

08/06/2021

Personas have become … [Read More...] about Reflecting upon Personas

29/10/2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

22/02/2019

If you are … [Read More...] about Freedom from Command & Control

Footer

Recent Key Words

Agile Alan Cooper Banking beyond command and control Change demand analysis Digital Digital by Design Effectiveness effectiveness exchange efficiency efficiency exchange fail fast Freedom from command and control higher education Human Resources Insurance isophor John Seddon Labour Party Lean Lean six sigma learning Local Government management module production motivation normative Personas program project management Public Sector ray ison retrospectives Services improvement student experience Student Services systems thinking targets the effectiveness exchange the model for Check the Vanguard Method transformation University variety attenuation

Recent Posts

  • Reflecting upon Personas 08/06/2021
  • Designing and doing in a traditional programme environment 03/01/2020
  • Beyond Command and Control by John Seddon 29/10/2019
  • To understand effectiveness university leaders should study demand 25/04/2019
  • Consulting advice is serious business 05/04/2019

© Copyright 2019 DW World Ltd · All Rights Reserved ·