Stafford Beer filmed at the University of Manchester in 1973. Cybernetics and the Viable Systems Model are tremendously important when discussing effectiveness in services organisations. This video provides a useful and basic overview of work he did in Chile. … [Read more...] about Stafford Beer: On Cybernetics and the Viable Systems Model (VSM)
Videos
Dave Snowden: The origins and evolutions of the Cynefin framework
In this video Dave Snowden introduces the Cynefin framework, designed to help leaders better understand the complexity of problem situations. Better understanding allows better and more appropriate interventions. … [Read more...] about Dave Snowden: The origins and evolutions of the Cynefin framework
Peter Senge: Introduction to organisational learning
Peter Senge's book The Fifth Sense: The Art and Practice of the Learning Organization (1990) is influential and well known. Here he introduces some of the key concepts around his theory. … [Read more...] about Peter Senge: Introduction to organisational learning
Peter Checkland: The origins of Soft Systems Methodology (SSM)
Peter Checkland describes the origins of Soft Systems Methodology in a speech at Lancaster University in 2012. His book Systems Thinking; Systems Practice (1981) was important for a number of reasons, including the use of purpose in organisations as a way for exploring different perspectives of different people involved. … [Read more...] about Peter Checkland: The origins of Soft Systems Methodology (SSM)
Russell Ackoff: Systems-based improvement
Russell Ackoff filmed giving a lecture in 1995. Here Ackoff. reflects upon the effectiveness of efficiency programmes being run at that time. He put up a list on an over-head projector (OHP) including many activities that can be found in organisations today. Stafford Beer draws upon studies and surveys indicating that the majority led to an increase in costs. Systems-based … [Read more...] about Russell Ackoff: Systems-based improvement