Stafford Beer filmed at the University of Manchester in 1973. Cybernetics and the Viable Systems Model are tremendously important when discussing effectiveness in services organisations. This video provides a useful and basic overview of work he did in Chile.
About Howard Clark
Howard Clark has 20 years experience of services effectiveness, operations management and consulting in the public, private and HEI sectors. He has spent 12 years consulting as an external and internal consultant including 5 years with Vanguard Consulting.