The work of Professor John Seddon and the Vanguard Method, has had an impact upon all services sectors and on almost every continent. His work in health and the lessons for service design and policy could have dramatically transformed this field. Anyway … have a listen and give them a follow … [Read more...] about John Seddon episode on The Aural Apothecary podcast
Podcasts/audio
John Seddon: Rethinking Lean Service
This is the audio version of an academic paper authored by John Seddon, Brendan O’Donovan and Keivan Zokaei (originally developed for a Warwick University course). It is not available anywhere else on the internet. The paper argues that the development of the ‘lean’ movement is synonymous with ‘process efficiency’ as opposed to services effectiveness. … [Read more...] about John Seddon: Rethinking Lean Service