This is the audio version of an academic paper authored by John Seddon, Brendan O’Donovan and Keivan Zokaei (originally developed for a Warwick University course). It is not available anywhere else on the internet.
The paper argues that the development of the ‘lean’ movement is synonymous with ‘process efficiency’ as opposed to services effectiveness.
This podcast was downloaded from The System Thinking Review online podcast store before the magazine closed in 2014.
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