Russell Ackoff filmed giving a lecture in 1995. Here Ackoff. reflects upon the effectiveness of efficiency programmes being run at that time. He put up a list on an over-head projector (OHP) including many activities that can be found in organisations today. Stafford Beer draws upon studies and surveys indicating that the majority led to an increase in costs. Systems-based … [Read more...] about Russell Ackoff: Systems-based improvement
Media
John Seddon: Rethinking Lean Service
This is the audio version of an academic paper authored by John Seddon, Brendan O’Donovan and Keivan Zokaei (originally developed for a Warwick University course). It is not available anywhere else on the internet. The paper argues that the development of the ‘lean’ movement is synonymous with ‘process efficiency’ as opposed to services effectiveness. … [Read more...] about John Seddon: Rethinking Lean Service