This is the audio version of an academic paper authored by John Seddon, Brendan O’Donovan and Keivan Zokaei (originally developed for a Warwick University course). It is not available anywhere else on the internet. The paper argues that the development of the ‘lean’ movement is synonymous with ‘process efficiency’ as opposed to services effectiveness. … [Read more...] about John Seddon: Rethinking Lean Service
Archives for 2019
Not met your targets … Start crawling
Video emerged on websites this week of Chinese workers being forced to crawl along the street. Their crime? According to a newspaper report ... not meeting their annual targets. Perhaps the managers should take notice of W. Edward Demings warning: 'People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have … [Read more...] about Not met your targets … Start crawling
Systems Practice by Ray Ison
Systems Practice by Professor Ray Ison is a radical departure from many management or systems practice books (e.g. teaching tools and techniques). Instead Ison's focus is upon building praxis capability within individuals. Helping us to learn what it is to be a systems practitioner. And what it means to do theory-informed practice and practice informed theory. I view this book … [Read more...] about Systems Practice by Ray Ison
The Purpose of The Effectiveness Exchange
I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by efficiency approaches. I want to add another voice to promote, share views and … [Read more...] about The Purpose of The Effectiveness Exchange