If you don’t understand your business operations from the customer’s point of view, you may as well throw your strategy in the bin. And if you think that this is a harsh assessment then consider the number of corporate strategy failures and company survival rates. The truth of it is, that whenever leaders and planners learn to profoundly reconnect with operations they are … [Read more...] about Mind the strategy-operations gap
Archives for 2019
Systems Thinking in Stroke Care
Dr. Steve Alder talks about the use of the Vanguard Method of systems thinking in stroke care. Filmed in 2012 this shows the huge potential in healthcare. … [Read more...] about Systems Thinking in Stroke Care
Systems Thinking in Portsmouth Council Choice Based Lettings
This video was filmed in 2010 and shows Steve Maser of Portsmouth City Council describing what they learned when they studied their choice based lettings service as a system. The Vanguard Method is a normative form of applied systems thinking that was used widely in Portsmouth council services. … [Read more...] about Systems Thinking in Portsmouth Council Choice Based Lettings
This picture could transform your business
There is a class of pictures whose primary function is to make theory visible. In the business world such pictures are becoming more common as new learning theories take hold. This particular image (1974) illustrates some important theory that is central in creating effective services organisations. Can you guess what the theory is? There are many practical real world … [Read more...] about This picture could transform your business
Systems Thinking in Powys County Council
This video outlines the Vanguard Method of systems thinking used by Powys County Council adult social care services. This is a normative systems approach, that helps people to study to understand the why and why of current performance and then transform using new principles. This approach is widely used in the public sector, charities and becoming widespread in the private … [Read more...] about Systems Thinking in Powys County Council