In this video o2 call centre agents and managers talk about the use of the Vanguard Method of systems thinking. Watching time: 3:25 minutes … [Read more...] about Systems Thinking in O2
the Vanguard Method
Systems thinking in Lloyds Bank international
In this video Dan Stevens (Business Development Manager) at Lloyd’s Bank International discusses the use of the Vanguard Method of Systems Thinking. … [Read more...] about Systems thinking in Lloyds Bank international
Systems Practice by Ray Ison
Systems Practice by Professor Ray Ison is a radical departure from many management or systems practice books (e.g. teaching tools and techniques). Instead Ison's focus is upon building praxis capability within individuals. Helping us to learn what it is to be a systems practitioner. And what it means to do theory-informed practice and practice informed theory. I view this book … [Read more...] about Systems Practice by Ray Ison
The Purpose of The Effectiveness Exchange
I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by efficiency approaches. I want to add another voice to promote, share views and … [Read more...] about The Purpose of The Effectiveness Exchange