Long considered an organisational panacea, improvement workshops are a common feature in most services organisations. Managers view workshops as important ingredients to combat resistance to change by involving staff, reduce costs and improve services. What if the resulting wall of post-it notes is actually a hallucination, packed full of assumptions and none of them reflective … [Read more...] about Ten signs improvement workshops may be harming your business and what to do about it
systems thinking
Systems Practice by Ray Ison
Systems Practice by Professor Ray Ison is a radical departure from many management or systems practice books (e.g. teaching tools and techniques). Instead Ison's focus is upon building praxis capability within individuals. Helping us to learn what it is to be a systems practitioner. And what it means to do theory-informed practice and practice informed theory. I view this book … [Read more...] about Systems Practice by Ray Ison