Another day, another call for an effectiveness shift. This time Rory Sutherland argues the case in the field of advertising (Advertising is in crisis, but it's not because it doesn't work, in Campaign, January 24th 2019). In a well-written article, Rory calls out some of the ways efficiency thinking is driving activity within the marketing and advertising world. Instead he … [Read more...] about Article on bursting the efficiency bubble in advertising
effectiveness exchange
HBR article Rethinking Efficiency
The effectiveness movement is beginning to take hold in the academic and business community. A recent article by Roger L Martin, author and former Dean of the University of Toronto sets out the case for Rethinking Efficiency (Harvard Business Review article, January–February 2019 Issue). Martin poses the question: Beginning with Adam Smith, business thinkers have … [Read more...] about HBR article Rethinking Efficiency
Systems thinking in Lloyds Bank international
In this video Dan Stevens (Business Development Manager) at Lloyd’s Bank International discusses the use of the Vanguard Method of Systems Thinking. … [Read more...] about Systems thinking in Lloyds Bank international
Professor Ray Ison: Transforming: systems, situations, ourselves?
This video shows Professor Ray Ison introducing core systems ideas at the Leverage Points conference (2019). Ison is an educator, specialising in climate change and architect of the Open University courses on systems thinking. His work is crucial for services improvement, transformation and change professionals. Watching time: 32:58 minutes … [Read more...] about Professor Ray Ison: Transforming: systems, situations, ourselves?
Ten signs improvement workshops may be harming your business and what to do about it
Long considered an organisational panacea, improvement workshops are a common feature in most services organisations. Managers view workshops as important ingredients to combat resistance to change by involving staff, reduce costs and improve services. What if the resulting wall of post-it notes is actually a hallucination, packed full of assumptions and none of them reflective … [Read more...] about Ten signs improvement workshops may be harming your business and what to do about it