Chief Fire Officer Becci Bryant describing what Staffordshire fire service learned when they used the Vanguard Method to study their service as a system.
Watching time: 5:39 minutes
About Howard Clark
Howard Clark has 20 years experience of services effectiveness, operations management and consulting in the public, private and HEI sectors. He has spent 12 years consulting as an external and internal consultant including 5 years with Vanguard Consulting.
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