In this video of Inspector Simon Guilfoyle discusses the use of the Vanguard Method of systems thinking in West Midlands police. He outlines some of the improvements in decision-making, the reduction in crime and as a consequence the increase in capacity. … [Read more...] about Systems Thinking in West Midlands Police
efficiency
Systems Thinking in Staffordshire Fire Service
Chief Fire Officer Becci Bryant describing what Staffordshire fire service learned when they used the Vanguard Method to study their service as a system. Watching time: 5:39 minutes … [Read more...] about Systems Thinking in Staffordshire Fire Service
Systems Thinking in O2
In this video o2 call centre agents and managers talk about the use of the Vanguard Method of systems thinking. Watching time: 3:25 minutes … [Read more...] about Systems Thinking in O2
Motivation intrinsic, engagement free
For centuries we have been devising new tools to coerce and cajole workers to work harder or work the way we want them to. Douglas McGregor’s work in the 1960s categorised these attempts into two contrasting categories: ‘Theory X’ and ‘Theory Y’. Following the work of FW Taylor and scientific management, Theory X takes a more negative view of humans where they require external … [Read more...] about Motivation intrinsic, engagement free
HBR article Rethinking Efficiency
The effectiveness movement is beginning to take hold in the academic and business community. A recent article by Roger L Martin, author and former Dean of the University of Toronto sets out the case for Rethinking Efficiency (Harvard Business Review article, January–February 2019 Issue). Martin poses the question: Beginning with Adam Smith, business thinkers have … [Read more...] about HBR article Rethinking Efficiency