This video was filmed in 2010 and shows Steve Maser of Portsmouth City Council describing what they learned when they studied their choice based lettings service as a system. The Vanguard Method is a normative form of applied systems thinking that was used widely in Portsmouth council services.
The work of Professor John Seddon and the Vanguard Method, has had an impact upon…
Everybody agrees that regulation is necessary, but rarely do they understand the chilling impact that…
At one point I was asked to deliver a project in a high-risk, highly-regulated service…
Many organizations express their desire to boost productivity and reduce costs, but the reality often…
If you were to ask most managers if they trust their teams, they would probably look…
Most modern organisations are drowning in information but often short on knowledge. And as we…