This video from 2012 shows Kate Watts discussing what they learned when they studied their food safety service as a system. What they learned on their subsequent redesign redefined the food safety business in the U.K. and led to changes in regulation.
The work of Professor John Seddon and the Vanguard Method, has had an impact upon…
Everybody agrees that regulation is necessary, but rarely do they understand the chilling impact that…
At one point I was asked to deliver a project in a high-risk, highly-regulated service…
Many organizations express their desire to boost productivity and reduce costs, but the reality often…
If you were to ask most managers if they trust their teams, they would probably look…
Most modern organisations are drowning in information but often short on knowledge. And as we…