Evidence

Systems Thinking in Aviva

This short film was created by Aviva in 2012. They used the Vanguard Method to help them study their services as systems and to redesign using new principles. It is their strategic competitive advantage. For more information about the Vanguard Method of Systems Thinking a good place to start is with Freedom from Command and Control (2003).

Watching time: 4:16 minutes

Howard Clark

Howard Clark has 20 years experience of services effectiveness, operations management and consulting in the public, private and HEI sectors. He has spent 12 years consulting as an external and internal consultant including 5 years with Vanguard Consulting.

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