Stafford Beer filmed at the University of Manchester in 1973. Cybernetics and the Viable Systems Model are tremendously important when discussing effectiveness in services organisations. This video provides a useful and basic overview of work he did in Chile.
The work of Professor John Seddon and the Vanguard Method, has had an impact upon…
Everybody agrees that regulation is necessary, but rarely do they understand the chilling impact that…
At one point I was asked to deliver a project in a high-risk, highly-regulated service…
Many organizations express their desire to boost productivity and reduce costs, but the reality often…
If you were to ask most managers if they trust their teams, they would probably look…
Most modern organisations are drowning in information but often short on knowledge. And as we…