Leaders talking about the Vanguard Method

6 years ago

One sign that a theory or method actually works is that leaders are publicly prepared to talk about what has…

Peter Checkland: The origins of Soft Systems Methodology (SSM)

6 years ago

Peter Checkland describes the origins of Soft Systems Methodology in a speech at Lancaster University in 2012. His book Systems…

Russell Ackoff: Systems-based improvement

6 years ago

Russell Ackoff filmed giving a lecture in 1995. Here Ackoff. reflects upon the effectiveness of efficiency programmes being run at…

John Seddon: Rethinking Lean Service

6 years ago

This is the audio version of an academic paper authored by John Seddon, Brendan O’Donovan and Keivan Zokaei (originally developed…

Not met your targets … Start crawling

6 years ago

Video emerged on websites this week of Chinese workers being forced to crawl along the street. Their crime? According to…

Systems Practice by Ray Ison

6 years ago

Systems Practice by Professor Ray Ison is a radical departure from many management or systems practice books (e.g. teaching tools…

The Purpose of The Effectiveness Exchange

6 years ago

I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A…