I have spent twenty years in services transformation, improvement and change and I am passionate about creating value for customers. This means that I want do the right thing right. I care.
I do not make money from this website or any of the content. If you click on a link to buy a book, I do not make commission.
All of the content is my opinion (unless it is from a contributor or guest writer) and if there are inaccuracies in the content, please let me know and I will decide if it needs changing or removing.
Any case studies contained in this online magazine are anonymous. If you think that a case study may be recognisable please let me know and i will alter it or remove it.
Sometimes I will link to a report or an article that is freely available online. The creator(s) of that content are responsible for its accuracy and I have accessed it and used it in good faith.
I do not track you or hold your data. There is no log-in. I don’t want to sell your data.
Some of the links will take you to another website where there is a different approach. I take no responsibility for them or the products or services that they provide or any data they are interested in asking from you.