In this video Professor John Seddon describes the origins and evolution of the Vanguard Method. https://youtu.be/uN2CQe7V61E
This video from 2012 shows Kate Watts discussing what they learned when they studied their food safety service as a…
If you are interested in effective approaches to services improvement, transformation and change then this book is a must read.…
Chief Fire Officer Becci Bryant outlines what Staffordshire fire service learned when they studied their service as a system.
In this video o2 call centre agents and managers talk about the use of the Vanguard Method of systems thinking.