This video was created to mark the significant transformation in services the service experience after applying the Vanguard Method of…
This short film was created by Aviva in 2012. They used the Vanguard Method to help them study their services…
In this video Dr. Paul Walley (The Open University) interviews Duncan Green (Oxfam) on the application of systems thinking.
This cartoon strip depicts my recent experience of trying to resolve some simple problems with a broadband and phone service…
If you don’t understand your business operations from the customer’s point of view, you may as well throw your strategy…