Designing and doing in a traditional programme environment

4 years ago

As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical.…

Beyond Command and Control by John Seddon

5 years ago

This may be John Seddon's best book yet.

To understand effectiveness university leaders should study demand

5 years ago

One of the quickest ways for university leaders to understand the effectiveness of their services is to study demand

Consulting advice is serious business

5 years ago

Despite widespread humour about business consultants giving advice, it is a serious endeavour. Bad advice harms companies and livelihoods. I…

Seeing distance learning module production as a system

5 years ago

This is the story of understanding disatnce learning module production as system