Most modern organisations are drowning in information but often short on knowledge. And as we all know, without knowledge, there…
Mckinseys get a lot of stick for their claim that 70 percent of change programs fail to achieve their goals…
Reflections upon personas, what they are, what problems they were created to solve and what the criticisms are.
As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical.…