One of the quickest ways for university leaders to understand the effectiveness of their services is to study demand
Despite widespread humour about business consultants giving advice, it is a serious endeavour. Bad advice harms companies and livelihoods. I…
This is the story of understanding disatnce learning module production as system
This compilation on targets and other incentives and the second film from a sales environment was recorded between 2010 and…
Justin Watts, Head of Systems Thinking at Lloyds Bank, highlights how traditional transformation approaches and the introduction of technology drive…
This video was created to mark the significant transformation in services the service experience after applying the Vanguard Method of…
This short film was created by Aviva in 2012. They used the Vanguard Method to help them study their services…
In this video Dr. Paul Walley (The Open University) interviews Duncan Green (Oxfam) on the application of systems thinking.
This cartoon strip depicts my recent experience of trying to resolve some simple problems with a broadband and phone service…
If you don’t understand your business operations from the customer’s point of view, you may as well throw your strategy…